Accessibility Statement

This Accessibility Statement applies to

This website is run by Five10Twelve. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website?

This website is partially conformant with the Web Content Accessibility Guidelines version 2.2 AA standard. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Known limitations

Whilst we try to maintain a high standard on our website, there are some limitations. These are documented below:

  • Some videos may not have captions.
  • We do not provide audio descriptions for videos.
  • Some older PDF documents are not fully accessible to screen reader software.

Non-accessible content

Below we have listed where our testing has reported non-accessible issues in regard to Double AA WCAG success criteria:

  • AA 1.4.4 Resize Text – Some text cannot be resized by the browser without loss of functionality.
  • AA 1.4.3 Contrast (Minimum) – Some text and images does not have a contrast ratio of 4:5:1
  • AA 2.4.5 Multiple Ways – Some pages do not include multiple ways to locate a page within a set of web pages.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email
  • call: 07756 755132
  • address: Five10Twelve, Marlowe Innovation Centre, Marlowe Way, Ramsgate, Kent, CT12 6FA

We’ll consider your request and get back to you within 7 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

What we’re doing to improve accessibility

We plan to address non-compliance issues (wherever practicably possible) by October 2024.

Preparation of this accessibility statement

This statement was prepared on 29/04/2024. It was last reviewed on 29/04/2024.

This website was last tested on 25/04/2024. The test was carried out by ReciteMe.


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